Sync Site Maintenance

There will be some maintenance carried out on the Sync infrastructure from 22:00 to 23:00 Eastern time this evening. Sync services and site access will be unaffected. During this maintenance window, customers will be unable to provision new database records.

Sync Site Maintenance

The Vending Sync Site will be down for planned maintenance Friday November 20, 9:00 PM EST until Saturday November 21, 9:00 PM EST. We are performing some crucial hardware and database updates to ensure that we continue to offer the highest level of performance and reliability. Thank your for your patience and we apologize for any inconvenience.

SPS Sync Site Issues

While the site was operational, we had an issue the morning of July 3 with several customer logins failing.  That was resolved mid-morning and had to do with a problem in an authentication routine.  

We also had an issue with saving and transmitting reports from the browser page.  This was fixed at approximately 5 PM EST.   This did NOT affect any scheduled tasks on the site.   

Sync Site DNS Outage

From approximately 09:20-09:40 UTC-4 our DNS provider stopped resolving traffic to https://spssync.net.  The problem has been resolved but there may be some residual delays accessing the site until DNS propagation completes in the next little while.

MIPWWEBSRV001 Application Error

From approximately 12:23 to 12:28 UTC-4 today, this particular web server experienced an application error that required a restart of the web server software.  Users that were connected to this web server at the time of the error may have experienced delays or error messages.  The server is operating normally now.

Portal Authentication Errors Today

We experienced a problem with the Portal site today that prevented it from authenticating users from the Sync site.  The authentication problem was isolated to a single web server so not every user of the site experienced the problem.  The problem was observed at approximately 09:45 UTC-4 and was resolved at approximately 10:25 UTC-4.

Sync Error Messages Today

We experienced a problem today with one of our web servers that was causing some users to experience errors.  The problem was isolated to a single web server and other web servers were still able to service traffic requests uninterrupted.  Our load balancers did not properly detect the error on the web server and as a result some users were sent to the troubled server while other users were sent to other functioning servers.  We will be investigating the issue and taking necessary actions to ensure better detection and mediation of this type of problem going forward.